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Frequently Asked Questions
¿How can I use the system?
Write to Fernanda! Just go to the “Contact” tab or click on any of the WhatsApp icons on the page, which will take you to contact her immediately.
¿What payment methods do you accept?
We currently accept transactions through the PayPal payment gateway.
¿How do I access the activities?
Once you’ve registered, you can log in and access the exercises from the website. Just click on the home screen and select <Access Platform> in the top right corner.
If you’re not a Fernanda student and want to do more exercises, buy them!
¿Can I download the documents I purchase from the Library?
Yes, all documents purchased from the Library are available for download in PDF format.
¿Can I share my account with another person?
No, accounts are personal and non-transferable. Sharing accounts may result in suspension.
¿How do I know my Spanish level?
Ask Fernanda for an evaluation! Write to her from the “Contact” tab.
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¿Can I cancel a purchase or request a refund?
Our refund policies allow purchases to be canceled within the first 24 hours, as long as the document or resource has not been downloaded. Contact Fernanda via the “Contact” tab to find out if a refund is available.
¿Can I have 1:1 classes with Fernanda?
Yes, 1:1 classes are online sessions directly with Fernanda, where we work according to your needs. Send Fernanda a message from the “Contact” tab or from any WhatsApp icon on the page, and you’ll be directed to her immediately.
¿How long do I have access to the documents I purchase?
Once purchased, documents will be available indefinitely in your account for viewing and downloading.
¿Can I access the system from mobile devices?
Yes. Our platform is optimized for use on smartphones, tablets, and desktop computers.